When the lock screen displays, sign in to your computer. Press and hold the Ctrl and Alt keys, and then press the S key to open the utility.
Wait while Support Assistant works.
When HP Support Assistant finishes, close the tool. Press and hold the Ctrl and Alt keys, and then press the S key to open the utility. Close any open applications.
Temporarily disable your antivirus software. In Windows, search for and open Security and Maintenance settings, and then click Security to access virus protection settings.
In Windows, search for and open Manage Bitlocker.
Click Suspend protection, and then click Yes. Be prepared and have the BitLocker recovery key available. If you do not know the BitLocker recovery key, you might lose data or need to reinstall Windows.
Navigate to the product page for your computer.
Installing the wrong BIOS could cause your computer to stop working. If you do not see a BIOS update listed for your computer, no update is currently available.
If there are multiple BIOS updates available, identify the motherboard installed on your computer using the information you wrote down from the System Information utility in the previous step. Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name example: sp to start the installation.
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Wait for the computer to install the update. The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal. Click Yes on the User Account Control screen. In the InstallShield Wizard window, click Next.
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Select I accept the terms in the license agreement, and then click Next. Select Update, and then click Next to prepare the update.
Click Restart Now to install the update. Wait while the BIOS update installs. The computer displays the installation progress.
When prompted, click Continue Startup, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.
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The system might run a BIOS recovery after restarting. Do not attempt to turn off the computer if this happens. The frequently used controls for each Properties panel area are displayed upfront.
You can access additional controls either by clicking the More Options button ellipses in the lower-right corner of an area or clicking an underlined option. The state of the More Options button … is persistent across all sessions. Properties panel No selection When no objects are selected in your document and the Selection tool is selected, the Properties panel displays controls related to the page, ruler, grids, guides, snapping, and some commonly used preferences.
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- Download and install updates to the computer BIOS.
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In this state, the Properties panel displays quick action button that lets you place an image in the document. Selected objects For any selection, the Properties panel displays two sets of controls: Transformation and appearance controls: Width, Height, Fill, Stroke, Opacity, etc.